Payment & Scheduling Policy
I believe in being upfront about how payment, scheduling, and session policies work. This ensures our time together is respected and that there are no surprises on either side.
By booking or purchasing services, you acknowledge and agree to the policies outlined below.
Payment
Payment is completed after your intake form and coaching agreement have been reviewed and accepted. Sessions are paid at the time of booking.
Package sessions must be purchased in advance and are applied to scheduled appointments as they are used.
Session Length
All coaching sessions are 60 minutes in length. Sessions begin and end at the scheduled time to respect both your time and mine. If you arrive late, the session will still end at the originally scheduled time.
Cancellations and Rescheduling
If you need to cancel or reschedule a session, please provide at least a 24 hours’ notice.
Sessions canceled or missed with less than 24 hours’ notice may be counted as used.
In the case of a medical emergency or unforeseen circumstance, rescheduling may be offered at my discretion.
Refunds
Coaching sessions are a time-based service and are non-refundable once completed.
Differences in expectations or personal readiness do not constitute grounds for a refund.
If you have questions about these policies before booking, you’re encouraged to ask.
Packages and Expiration
Package sessions are intended to be used within a reasonable time frame.
Packages or memberships are non-refundable once any session has been used.
Specific scheduling expectations and expiration terms are reviewed during intake so everything is clear before we begin.
Professional Boundaries
Coaching sessions are structured, focused, and held within clear professional boundaries. Time, communication, and payment policies exist to protect the integrity of the work and the experience for both of us.
Questions
If you have questions about any of these policies before booking, you are always welcome to ask. Clarity is a part of how I work